SMS not working after switching from Virgin

[Jim-Hart10]

I cannot receive SMS text messages after switching 6 days ago from Virgin. I have reset network, on/off airplane mode, FaceTime and iMessage. Very frustrating with lack of traditional support. How can I fix my phone problem?

[computergeek541]

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@Jim-Hart10 wrote:

The first link takes me back to pm log in , the second link is a private message in public mobile 

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That's by design.  To make sure that it's your Public Mobile account, the ticketing system asks the user to sign in (although I find this redundant because a member would already be signed in).  The private message link is to communicate with Public Mobile customer service, but only if the ticketing system fails.

[Jim-Hart10]

The first link takes me back to pm log in , the second link is a private message in public mobile 

[Sansan]

Ok, if the esim is no longer there and you've already done all that troubleshooting then you can message agents and ask for help.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Or if you cannot sign into your account them send a direct message to the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Jim-Hart10]

It was an eSIM from Virgin. I left the eSIM there during transfer as it said too. I don’t see any eSIM listed know only SIM

[Sansan]

Did you remove the previous SIM card?

Go into your phone settings and enable your Public Mobile SIM or make it primary turn on this line.