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SMS can't send

Alexisryder
Great Neighbour / Super Voisin

Can't send text. But can receive.. apn correct

2 REPLIES 2

slusagm
Mayor / Maire

If you just join PM, make sure you removed the old sim card or eSIM

Reboot phone and Reset Network Settings 

And if still have trouble and if you have Android, uninstall and reinstall Google Message 

Duy
Good Citizen / Bon Citoyen

 

If you're using Public Mobile and you can receive texts but cannot send SMS, while mobile data and APN seem correct, try these checks:

 

Check SMSC (Message Center Number)

 

Open your phone's messaging settings.

 

Look for Message Center or SMSC.

 

For Public Mobile/Telus, it is usually:

+16134000800

 

If it's missing or incorrect, outgoing texts may fail.

 

Restart your phone

 

Turn it off for 30 seconds and back on.

 

Toggle Airplane Mode

 

Turn Airplane Mode on for 30 seconds, then off.

 

Check your account

 

Log in to your Public Mobile account and ensure your plan is active and payments are up to date.

 

Try another messaging app

 

If using Google Messages, disable RCS Chat Features temporarily and test a regular SMS.

 

Reset network settings

 

Settings → System → Reset → Reset Network Settings.

 

Note: this will remove saved Wi-Fi passwords.

 

Test different numbers

 

Try sending to another Canadian mobile number.

 

Note the exact error message (e.g., "Not sent", "Message blocking active", error code).

Thanks.

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