05-16-2023 05:01 PM
Ordered a SIM card on April 27 haven’t received it yet
Solved! Go to Solution.
05-16-2023 05:13 PM - edited 05-16-2023 05:17 PM
@Derrickcindy wrote:Ordered a SIM card on April 27 haven’t received it yet
@Derrickcindy , it can take up to 3 weeks to receive a SIM card from Public Mobile which is delivered through Canada Post. Some get theirs much faster but it took over 3 weeks for me to receive mine!
Edit: After you submit a support ticket & receive a response back from a CSA ask them if they would credit your account for the missing SIM card that you ordered if you go to a local Telus, Koodo, or Mobile Klinik store & purchase a SIM card there. They may do that for you.
05-16-2023 05:05 PM
@Derrickcindy wrote:Ordered a SIM card on April 27 haven’t received it yet
Please contactact a Public Mobile customer support agent using the chatbot to arrange for a possible replacement: https://widget.telus.tiia.ai/publicmobile/publicmobile.html