I don't think we have to include that note about the 24-48 hour reply time anymore, at least not until there's another major promotion. The assistance backlog from the Freedom-targeted promo never got worse than a few days and we are more than two and a half weeks past the end of that deal. I can see that moderator response is fairly quick now, when they do reply directly to threads.
Unfortunately it is time to contact the mods and it`ll take 24-48 hours. Please include sim#, phone#, email used during activation, and detailed description of what happened.
