02-27-2018 05:40 AM - edited 01-04-2022 03:37 PM
I have tried and tried again and I have no idea why this isn't working. Its very frustrating, especially trying to get any help.
I tried to activate my SIM. It keeps telling me the card is already in service or something and to close all windows and try again. Very annoying because I've done that as well as tried on a different device, AND I've erased all my history as well to clear anything BUT my card refuses to activate. At all. I NEED someone to please fix this situation. I just got this SIM in the mail today and I'm ready to get it working for my phone and it WONT let me. So please do something. Or refund me. Please help.
09-11-2018 10:01 PM
@Arifur1970 wrote:
@slvvl02 wrote:I'm having the same issue. I just got a new SIM card in the mail and I'm trying to activate it. I filled out the form and submitted, but went back to change something. Now it's telling me the SIM card number is reserved in another session.
Posting your sim card number here isn't going to get anything fixed. For account related issues, no one here can help you. All customer service is done by contacting Moderator_Team through private messaging. The message that you posted is visible to anyone.
09-11-2018 09:44 PM
@slvvl02 wrote:I'm having the same issue. I just got a new SIM card in the mail and I'm trying to activate it. I filled out the form and submitted, but went back to change something. Now it's telling me the SIM card number is reserved in another session.
M@slvvl02 wrote:I'm having the same issue. I just got a new SIM card in the mail and I'm trying to activate it. I filled out the form and submitted, but went back to change something. Now it's telling me the SIM card number is reserved in another session.
09-11-2018 09:43 PM
@slvvl02 wrote:I'm having the same issue. I just got a new SIM card in the mail and I'm trying to activate it. I filled out the form and submitted, but went back to change something. Now it's telling me the SIM card number is reserved in another session.
07-03-2018 09:49 PM
ASAP HELP
I keep going to activate my sim but it keeps saying that it's already activated. When I went to private message you guys, the site goes to an Error page.
Please email me at seyon.r@gmail.com so that I can send all needed details and get me on to the Public Mobile network asap!
Thank you!!!
03-21-2018 10:02 AM
Yes it is a promo to keep us with them
03-20-2018 10:06 PM
Really? $20 talk/text at the big R? Must be some promo rate you have.
03-20-2018 10:02 PM
it might just be a sign for me to stay with Rogers, $20 a month will give me unlimited Canada wide calling & text.
03-20-2018 09:59 PM
@jrsulja2, If you haven't heard from mods at this point, it won't be until tomorrow morning (after 9am EST). Give it a couple of hours, clear your cache, restart your browser, and then use privacy/incognito mode.
Whatever is locking your SIM is likely not on your end. It should clear itself eventually. You might be able to resolve this yourself before the morning. Please let us know what happens.
03-20-2018 09:47 PM
tried this....didn't work for me.....
03-20-2018 09:45 PM
Same here! I've tried countless things, including using a different computer and still I get the error: The SIM number you’ve entered is currently reserved by another session. Please close all open browsers and try again.
I had pm'd a moderator and hopefully I'll get an answer soon as my phone service with another provider is up at midnight tonight!!!!
03-07-2018 10:37 AM
Tried again day later on different device and worked
03-06-2018 11:34 PM
i have the same problem god dammit
03-06-2018 09:32 PM
Thank you
03-06-2018 09:32 PM
@Daniedutoitwrote:Hi, how do I send a private message? I have the same issue of sim card in use in anotHer session when I pressed "previous"
Use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, PIN, phone number, problem description.
More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...
03-06-2018 09:32 PM
@Daniedutoit, just Click here to send them a private message.
Information regarding the moderators team can be found by following this link.
03-06-2018 09:29 PM
Hi, how do I send a private message? I have the same issue of sim card in use in anotHer session when I pressed "previous"
02-27-2018 04:39 PM
Hi @pakmode
Feel free to send us a private message. We'll be happy to look into this for you 🙂
Best,
Syed
02-27-2018 04:26 PM
I too am having this issue while trying to activate a new account.
I entered the sim, chose a phone number, went to the payment page, but had to change something, so clicked Previous.
After that it timed out and then this error keeps coming up.
"The SIM number you’ve entered is currently reserved by another session. Please close all open browsers and try again."
I also have tried everything like clearing browsers, using incognito, but nothing seems to work.
02-27-2018 09:00 AM - edited 02-27-2018 09:01 AM
I would contact mods with sim card number and your details.
How can you get help with your account, activation, or service?
In your message please include:
If you have a Porting issue, please also include:
Don't know your pin?--provide any 3 of the following:
How long until they reply?:
Additional Useful Information:
02-27-2018 08:28 AM
It happened to me one time in the past where if at anytime during the activation process AFTER entering the sim #, it took too long and timed out, or if my browser froze and crashed, and I had to re-start the activation process, It would result in getting an error message that the sim was already linked to another account or unable to be used.
02-27-2018 06:08 AM
I'm having the same issue. I just got a new SIM card in the mail and I'm trying to activate it. I filled out the form and submitted, but went back to change something. Now it's telling me the SIM card number is reserved in another session.