07-15-2017 09:07 AM - edited 01-04-2022 02:21 PM
Had Rogers unlock my phone yesterday. Apple Iphone 5.
- wiped my phone, restarted. restored. - following the unlocked procedure from Apple.
- - got a text at one point saying the phone was unlocked.from Rogers
- signed up for PM.
- tried to put in new SIM, phone still says SIM not supported.
- my plan with Rogers is done and I can't use my old SIM because there no service so I can't wipe my phone again. because I can't receive text messages for authentication.
itunes says SIM not supported also/
any help on this would be great! it's been 24 hours. since I first started all this.,
Solved! Go to Solution.
07-15-2017 04:47 PM
I would not contact Public Mobile moderators about this.
If iTunes is telling you that your sim card is not supported, that means that your phone is not unlocked. Although you received a text message from Rogers that your phone has been unlocked, the iTunes server is what counts. If iTunes doesn't actually tell you that your phone is unlocked (especially after you've done a factory reset) when you connect it by cable to your computer, it is still locked to Rogers. The wording used inside iTunes is pretty clear and is similar to "Your phone is now unlocked".
07-15-2017 10:07 AM
hopefully you didnt get charged for th unlock.
if you have a friend on roger/fido put their sim in your phone and have them unlock it on their account. you will have to repay your friend.
07-15-2017 10:05 AM
07-15-2017 09:53 AM
Contacted Apple.
Said, Phone is still locked to Rogers.
I'm trying the restore function again.
07-15-2017 09:46 AM
I would not message mods till you do some sim testing as mentioned above.
07-15-2017 09:45 AM
do you know someone else where you can put the PM sim into another phone or a bell/virgin/telus/koodo/pm phone into your phone.
this will isolate phone v sim issue.
07-15-2017 09:44 AM
07-15-2017 09:22 AM - edited 07-15-2017 09:28 AM
yes. I did purchase a unlock. - From Rogers.
07-15-2017 09:12 AM
I have no experience Unlocking phones, BUT just curious, did U buy the Unlocking Code from Rogers? or a 3rd Party?