02-02-2026 07:30 PM
I joined the new plan with additional sim card on 26 Jan 2026 but I am now still waiting for the sim card. Could I know how long it takes usually from ordering? And one more question I want to transfer my number from Koodo and should I inform Koodo before I activate the sim card?
02-03-2026 10:28 AM
N
My sim number
02-02-2026 07:33 PM
usually a week. If you waited over a week, as PM to check
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