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SIM Card and Activation

David_Choi
Great Neighbour / Super Voisin

I joined the new plan with additional sim card on 26 Jan 2026 but I am now still waiting for the sim card. Could I know how long it takes usually from ordering? And one more question I want to transfer my number from Koodo and should I inform Koodo before I activate the sim card?

2 REPLIES 2

Holy-Ghost1
Great Neighbour / Super Voisin

N

My sim number 

slusagm
Mayor / Maire

@David_Choi 

usually a week.  If you waited over a week, as PM to check

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