cancel
Showing results for 
Search instead for 
Did you mean: 

SIM Activation Problem

adrikhalis
Great Neighbour / Super Voisin

Hi,

 

I was in the process of porting my number over to Public Mobile and activating my new SIM. I had gotten to the payment page and received a message from credit card company that I was charged for my plan, but the page froze and failed to go to the Summary page. My SIM isn't activated and my number hasn't been ported yet. I tried to activate again but the page now says my SIM card number is invalid and I can't log in to the Self-Serve probably due to my registration not being completed. Any help? 😞

3 REPLIES 3

adrikhalis
Great Neighbour / Super Voisin

Hey @Mary_M, I PM-ed you my SIM number but havent received a reply yet? Should I send it again?

Mary_M
Retraité / Retired
Retraité / Retired

Hey @adrikhalis and @jerinjohny1

 

Can you both please send me your SIM card numbers via private message?

 

I'll look into this for you!

 

Mary

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

jerinjohny1
Good Citizen / Bon Citoyen

TRY TO REGISTER AGAIN.ONCE U HAVE ACTIVATED THE SIM PLEASE EMAIL THE PUBLIC MOBILE WITH YOUR NUMBER AND PIN.THEY CAN HELP YOU TO PORT THE NUMBER.MAKE SURE TAT U DONT DEACTIVATE THE CUREENT NUMBER.

Need Help? Let's chat.