SIM Activation Problem

[Daniello]

I tried to activate your SIM card & create an account but failed.

Got stuck at the 2nd page, cannot get a new number or transfer my existing mobile number from Bell Mobility. 

When I chose a new number, the selection box for region is "BLANK"  and nothing can be checked. Stuck!!!

When I chose transfer a wireless number, I got stuck at "Alternate Phone Number Regex Help", then dead end again.

I cannot get a new number or create an account, how can I get help from Public Mobile ?

I got stuck with your SIM card and cannot do anything !!!

Thanks.

Daniel

[neo911]

@lostinspace yes its working fine.

[lostinspace]

And it worked, right? thank you for your time.

[neo911]

Hi @lostinspace

Yes its better if you register with the same email id.

Later on its help to register any rewards received from the community to your PM account.

If email id is same it automatically links your PM account with the community account.

I had registered on PM community first and the had activated my sim card.

Hoping this helps.

Cheers !

[lostinspace]

i have registered in community first. Can i use the same email address at the time of activating my sim card as well? 

[Shazia_K]

Hello @Daniello, 

Mary is not in the office today,

Can you please send the requested info by Mary to me via private message? 

Thanks, 

Shazia

**Not sure how to send me or see private messages? Click here

[Daniello]

Hey Mary,

Not sure if you received my info or not.

Still can't activate the SIM.

What else can I do ?

Thanks

Daniel

[Mary_M]

Hey @Daniello

Welcome to Public Mobile!

Thank you for letting us know that you have experienced some trouble activating your account. I can complete the activation for you, can you please send me your SIM number, email address and name used for the account ?

Thank you 🙂

Mary