10-24-2019 09:43 AM - edited 01-05-2022 09:32 AM
Contacted Mods haven’t heard anything. This is what you you get with no brick and mortar
Solved! Go to Solution.
10-24-2019 04:59 PM
Read the announcement. One of them actually refers to that problem exactly. I am sure they will fix it soon...
10-24-2019 04:56 PM
Thank you for your help. 🙂
10-24-2019 02:25 PM
@Loree wrote:I've been with same issues I can't see my rewards, I called #611 and the phone service inform me the whole amount and no discount at all. I won't pay until they fix this thing, I've sent a PM to a Moderator and still no answer. Is a shame that loyal customers who believe in PM have to go throught this unpleasant situation.
@Loree As pointed out by @LovesToPM PM is aware of this issue and are in the process of fixing it. Seems like it has affected many people, so a bit of patience is required on your part right now.
10-24-2019 02:23 PM
I've been with same issues I can't see my rewards, I called #611 and the phone service inform me the whole amount and no discount at all. I won't pay until they fix this thing, I've sent a PM to a Moderator and still no answer. Is a shame that loyal customers who believe in PM have to go throught this unpleasant situation.
10-24-2019 02:13 PM
Here's the update: new issue affecting renewals on October 23 and 24 2019.
There is no need to contact Public Mobile.
PM is already aware. Your reward is forthcoming.
10-24-2019 11:13 AM
@Bainer55 wrote:One of the mods replied to this post then deleted it wtf
That message was supposed to be private, you can probably find it in your private inbox, top right corner ( little envelope)
Looks like the problem is about to be solved.
Cheers
10-24-2019 10:57 AM
@Bainer55 wrote:One of the mods replied to this post then deleted it wtf
The way things are supposed to work here is that if you need any assistance that does not involving accessing and fixing something in your account, you use this community forum to seek assistance. Other customers will offer help. Account access related interactions go through the moderator team. Since access to personal information is involved in these interactions, they should never be done through community forum posts. They are conducted via private messages with the moderator team. This is perhaps why messages that may involve personal information which should never be posted in the community forum was deleted.
10-24-2019 10:08 AM
I did. Then was asked to verify my account which again I did. Then no response...
10-24-2019 10:07 AM
Hi @Bainer55
Hope you have a great day.
Please contact us in private by clicking the question mark on the bottom of the page, right corner and will be more than happy to help.
Regards,
PM Mod Team
10-24-2019 10:06 AM
One of the mods replied to this post then deleted it wtf
10-24-2019 09:48 AM - edited 10-24-2019 09:51 AM
They will, just hang in there
When did you contact them?
It took them couple of hrs to get back to me with that issue, they applied it to my account before they responded actually, so i noticed correct amount before i got response. By now they may be much more people with this issue