Reset user name

[WmDavid]

The  username in settings is  wdsmth337. My records show it should be WmDavid .It will not accept   My new password xxxxxxx Can this be resolved?

Edit by Dunkman: removed personal information

[dust2dust]

I'm confused with what you're asking. You are logged in and have posted under the username WmDavid. What is wdsmth337? Where do you see that?

The login for the service account is an email address.

[esjliv]

@WmDavid  - this is a public forum, and we are all customers/members like you here. You should probably remove that personal information (password) from your post. Click the top right down arrow to edit your post.

Note that there are different login credentials for different accounts online with Public Mobile

• Community Account 
  
  • You cannot change your username yourself (CSA could..or just created a new one), but you can change your password in your setting under your avatar (top right of community page)
• Self Serve / My Account / My Rewards (this is all for current Public Mobile customers)
  • Email change only be changed by CSA (customer support Public Mobile agents)
  • Password can be changed by you using the Forgot your password option
• Purchasing a SIM card or Phone log in area

[RossN]

@WmDavid You are on a public forum any one can see your information  please click on the down arrow in your post to delete personal info 

[iliketotalk]

@WmDavid you will need to open a ticket through Simon to speak to a customer service agent they will help you  Click here or you can send private message to a CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437