02-07-2017 02:53 PM - edited 01-04-2022 01:29 PM
Hi All,
I tried resetting my password twice now and keep getting this error :
"Sorry, this page has a time limit which has expired. Please re-enter the old and new passwords and try again."
5 minutes elapsed since I received the email as well..
Solved! Go to Solution.
11-08-2018 06:12 PM
@Paulo1 wrote:It's been over a year, having issues with logging in to my count, I need help, I called hotline, posted pm on FB, nothing no response.
Did you try the "Forgot your password?" link? It seems to be troublesome but it does work for some people.
11-08-2018 06:11 PM
@Paulo1 @A year wow. If you have tried the password reset recently and that has not worked and you are using the correct email address then your only option is to contact the mods. Expect a 72+ hour reply time.
How can you get help with your account, activation, or service?
In your message please include:
Don't know your pin?--provide any 3 of the following:
How long until they reply?:
Some good posts/reads:
11-08-2018 06:00 PM
It's been over a year, having issues with logging in to my count, I need help, I called hotline, posted pm on FB, nothing no response.
09-08-2017 07:00 PM
Sorry, this page has a time limit which has expired. Please re-enter the old and new passwords and try again. - after 3 time attempt, e-mail comes to my inbox already expired. Check your servers, why it does not send reste password e-mail on time but always expired !!
What I am gonna do next ?
08-06-2017 10:28 AM
07-08-2017 10:26 PM
Same Issue
How Do I Get In Contact With Support
02-07-2017 03:50 PM
Thank you all!
I managed to get in touch with support and I am now able to log in 😃
02-07-2017 03:42 PM
Hello @christaru2,
I'm sorry to hear about the self-serve log in issue,
Can you please send me a private message with your Public Mobile phone number?
Thanks @CaNuCk07,
Shazia
02-07-2017 03:35 PM
@christaru2 Send a private message to a moderator, they can definitely help you out.
I've also tagged @Shazia_K here for you!