Refund? Help! I purchased the wrong package.

[annie___]

Hi there,

I just activated my Public Mobile simcard, but I bought the wrong package! I wanted to click on texts and calls as well as data, but somehow just ended up buying the data 90 days. Can I refund it and purchase the package again? 

Thanks for your help!

[AlexOfAnders]

---

@annie___ wrote:

Thanks for your reply. FYI I didn't need to provide all that info and it says not to send your PIN number. 

All sorted now though, so all good!

---

Interesting, that's different from my interaction with a moderator to resolve an issue. Thanks for the updates!

[annie___]

Thanks for your reply. FYI I didn't need to provide all that info and it says not to send your PIN number. 

All sorted now though, so all good!

[annie___]

Update: a very nice agent replied within a few hours and kindly changed my plan to the one I wanted!  Very happy! Thanks all. 

[annie___]

Thank you! I'll contact them as suggested. 

[AlexOfAnders]

Hi @annie___, you'll need to contact the @CS_Agent in a private message (feel free to use this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437)

Explain to them what happened and be sure to include your Public Mobile phone number & PIN. If you forgot your PIN you can give them 3 of the following in lieu

- Email
- Full mailing address
- Alternate phone#
- Your DOB
- Last payment amount & date

Hope they can get you sorted on the plan you wanted

[will13am · Accepted solution]

@annie___, there are no refunds for this service.  However, for honest mistakes like this, the moderator team will do an adjustment and assist with selecting the right plan.  The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team.  Good luck and welcome to this service.


http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...