Reactivate to a different plan

[thdn]

Hi all,

My plan expired for a week. I would like to reactivate but with a cheap per plan. I added $10 to the account but I can't seem to switch to the $10 plan. Is it possible?

Thanks

[wetcoaster]

If your account its suspended you need to contact the moderator team if you want to activate on a different plan.

Use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, PIN, phone number, detailed problem description, plan you want to change to.

More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

[mimmo]

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@Mike40999 wrote:

yes. go to self serve. select a plan and fallow the step which is asked for.

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@Mike40999 only mods can make plan changes on expired accounts. Expired accounts can only renew the existing plan.

[mimmo · Accepted solution]

Yes it is possible but you need the mods to do it for you.

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, but can be up to 48 hours.
• There is no need to send multiple messages.

Some good posts/reads:

• Search PM-GUIDE (remove "-") to find some great posts and answers to many common questions

[Mike40999]

yes. go to self serve. select a plan and fallow the step which is asked for.