Reactivate a suspended line

[steven__1]

I have 2 lines for my parents which I stop auto pay method because they left the country for at least 6 months. Now I want to reactivate both the lines but I can't seem to log on...is it because both of my account have been deactivated? 

Any solution to it? 

[gblackma]

@steven__1  they have been permanently closed. 

Here's 4 articles on activation and porting and the Refer a friend reward  if you need them:
1. What you require to activate https://www.publicmobile.ca/en/bc/get-help/articles/what-you-need-to-activate
2.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
3.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
4. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

[popping]

@steven__1 

Their account will be suspended with on payment.  90 days after suspension, their accounts were canceled and their phone were gone.

You need to get 2 new PM SIM card and create 2 new accounts with 2 new email addresses. They need to get a new phone number too.

[geopublic · Accepted solution]

@steven__1  Longer than 90 days accounts get deleted and you need to sign them up as new customers with new sims and numbers.

[Anonymous]

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@steven__1 wrote:

I have 2 lines for my parents which I stop auto pay method because they left the country for at least 6 months. Now I want to reactivate both the lines but I can't seem to log on...is it because both of my account have been deactivated? 

Any solution to it? 

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No.

New SIM, new account, new phone number, new unique email address.