04-16-2026 08:32 PM
I need to stop my account and subscribe
04-16-2026 08:39 PM
hi @Youyou23
sim card can take a week to 3 weeks for delivery.
But if you want to cancel the subscription, which has not been fully activated yet, check with PM support agent.
You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
04-16-2026 08:35 PM
Cancel my account because I didn’t receive my SIM card yet .
04-16-2026 08:33 PM
sorry @Youyou23
are you trying to check the sim card delivery or you want to subscribe or you want to cancel your PM account? can you tell us more?