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Re: [SOLVED]: Important Update Regarding Recent Account Notifications

Wendy23
Great Neighbour / Super Voisin

When I log in, it says my subscription is on hold. It says it expires today.  I am on automated payment, and I see that my credit card has been charged today.  When I click on " Pay Now and Resume Services", I see that I have available funds, and asked me to manually deduct it to pay ($0.00 Pay Today). After clicking, it says "Payment has been processed, and services will resume shortly, but after logging in to check, the same subscription is on hold message is there.  I am worried that they will cut my service tomorrow.

3 REPLIES 3

deanwhyno
Great Neighbour / Super Voisin

Wait a bit and it will fix itself. Same thing happened to me...

deanwhyno
Great Neighbour / Super Voisin

Mine fixed itself within 24 hours of payment.😁

Wendy23
Great Neighbour / Super Voisin

Restarted my phone, and logged in again.  The subscription on hold message went away. Hope it is fixed!

 

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