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Re: Resubmit transfer request

picorenos
Great Neighbour / Super Voisin

how do I get my service working I can only call outgoing but not receive calls or send and receive texts

2 REPLIES 2

slusagm
Mayor / Maire

@picorenos 

make sure you moved old sim card or disable old esim.  Then Reboot phone and reset network settings

If outgoing call works and just not incoming, it is a porting issue.  There is a porting assistance team you can call and ask for update.  I can't post the number here, but I will message the number to your community inbox.  Please check and call them 

picorenos
Great Neighbour / Super Voisin

I can't log in to my account as it requires me to get text confirmation and I can't receive texts

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