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Re: Payment failed

Geetparv
Great Neighbour / Super Voisin

useless service i am not ablde to register no card is working and waste of time not able to talk to someone

 

2 REPLIES 2

JRFJ
Great Neighbour / Super Voisin

You could try opening a ticket with a customer service agent, most times, they are super helpful. Ask the chatbot if you can speak with a human, and it will get you sorted. 

slusagm
Mayor / Maire

@Geetparv 

it is an common system issue.  You can choose to wait 24 hours first and try again using browser with Incognito mode, or you can buy a voucher and pay if you need to resume service now.   You can buy the voucher from any Shoppers Drug Mart store, or any Loblaw's brand supermarket.  Then load the voucher using My Account, PM app or by calling *611

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