Password reset problems

[Balba]

My Phone Has Had no service for 2 Days. I am locked out of my account and when I do forgot my password I do not receive an email. If you could help me with this please. Thanks 

[ShawnC13]

@Balba, sorry to hear you are having some issues.  You will need to private message a Moderator to look into this. 

To send a private message to a moderator click this link.

In your message please include:

• PM Phone Number
• 4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)
•  email address
• account number
• last payment date and amount
• complete address listed on account with postal code
• most commonly called numbers
• alternate number listed on the account
• date of birth
• last 4 digits of the credit card
• Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

[wetcoaster]

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@Balba wrote:

My Phone Has Had no service for 2 Days. I am locked out of my account and when I do forgot my password I do not receive an email. If you could help me with this please. Thanks 

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@Balba

You have posted in an old thread. For future reference you'll get more visibility and faster help for your problem if you start a new topic.

The password function hasn't been working smoothly for a while - you'll need to contact the moderators for help. Working on a first come first serve basis, they will get back to you asap. We recommend that you enable email notifications so that you get their message right away and follow the procedure right away to avoid another reset time out.

Use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, phone number, problem description.

More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...