Data is not working

[jaythakkar1]

Hello,

My data is not working.

Can someone help me?

Thank you

[PJC]

Here is the link to the PM article that discusses how to set up the APN:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-up-Data-APN-on-your-phone/ta-p...

[mimmo]

If you are an old customer data stops when it is used up. If you are a new customer you need to set up your Apn.

If you are on a 3g plan and just had a renewal, the data might not have reset (this bug may have been fixed already)

So depending on your situation different approaches will need to be taken.

[RobertQc]

@jaythakkar1 Before troubleshooting, can you please verify in "My account" that you have a data plan and there is still some left for your current time period?

Mine

• My Data & Add-Ons

• Data & Add-Ons	Amount Used
  3GB at 3G Speed /90 Days	383.092  /  3072 MB