Activation not working

[Cornerstone_aut]

I just created account yesterday, service is not working . account says its working. Previous provider sent message. Number is same . no service! What now?

[esjliv · Accepted solution]

@Cornerstone_aut - do you have any services working?

What happens when someone calls your number?

Try:

• a reset of network settings of the device.
• the public mobile sim card into another compatible device to see if services work.
• Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.
• Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[BKNS27]

@Cornerstone_aut 

Try rebooting the phone and power the phone then wait 2 minutes then power back on and see it that works.

[computergeek541]

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@Cornerstone_aut wrote:

I just created account yesterday, service is not working . account says its working. Previous provider sent message. Number is same . no service! What now?

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What is the model of your phone?  The phone needs to have at least HSPA compatiblility on bands 2 and 5.