Puk

[reuelrh]

437xxxxxxxxxx I need the Puk please 

[BKNS27]

@reuelrh 

If you just purchased a new phone privately, the phone maybe locked.

What phone do you have?

[computergeek541]

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@Timer wrote:

@reuelrh 

please don't tried to open new poster keep it in one and tried  1234 

Where To Find Your PUK

A Personal Unlocking Key, or PUK code, allows you to reset your SIM card’s PIN number, after you’ve entered an incorrect PIN three times. To get your PUK code, please start a conversation with our virtual assistant, SIMon, to submit a ticket to the Customer Support Agents by clicking here.

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@reuelrh 

Please do not try 1234 for a PUK. A PUK will never be 1234. A PUK is so many digits that it's virtually impossible to guess. Also, what's teh exact message that your phone is displaying?  Anything worded such as SIM Network Unlock Code means that your phone is locked to another carrier.  If it is the PUK of the SIM card that you need, please never try to guess this code or enter random numbers.  If you do this too many times, you will permanently destroy your SIM card and it will need to be replaced.

[Timer]

@reuelrh 

please don't tried to open new poster keep it in one and tried  1234 

Where To Find Your PUK

A Personal Unlocking Key, or PUK code, allows you to reset your SIM card’s PIN number, after you’ve entered an incorrect PIN three times. To get your PUK code, please start a conversation with our virtual assistant, SIMon, to submit a ticket to the Customer Support Agents by clicking here.

[reuelrh]

For xxxxxxxxxxxxxxx

[NDesai · Accepted solution]

@reuelrh You need to contact PM CS_Agent to get a PUK code. 

Here’s when and how to contact our Customer Support Agents:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.