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Puerto Rico (CAN-US-MEXICO plan)

gugu
Great Neighbour / Super Voisin

Hi, I have the CAN-US-MEXICO plan that I subscribed to this Black Friday. Does this plan cover data usage when visiting Puerto Rico?

3 REPLIES 3

Were you chatting with a customer support agent through the private messaging?

It definitely should work @gugu 

I presume you can receive calls from there (when in Canada).   Try calling back using the contact calling information from the incoming call from Puerto Rico. (as opposed to a saved contact)

If you can't make the call, try rebooting your device and try the call again.

Last resort, reach out to customer support to ensure you can - I can't see why you wouldn't be able to.   Please report back what they indicate.

To contact a Customer Support Agent, there are 2 methods:

  1. Use the ticketing system by clicking here , then Contact Us,  or
  2. Send a private message to Customer Support Agent by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

gugu
Great Neighbour / Super Voisin

Thank you for replying. That's what I thought as well but the customer care this morning said it's not covered and that I will need a data add-on. To me this doesn't make sense. Puerto Rico is part of US. I am also unable to call numbers in Puerto Rico from Canada whereas my plan does say unlimited minutes between these 3 countries., when I call a Puerto Rico number, it gives me error "You have already used up your minutes". Thoughts ?

HALIMACS
Mayor / Maire

Yes, Puerto Rico is part of the US coverage, @gugu 

PM has partnered with AT&T, Verizon, and T-Mobile to provide U.S. coverage which includes all 50 states (including Puerto Rico and the U.S Virgin Island...)

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