Profile gone.

[Benfrail]

Hello all, I'm unable to see any profile information when I log in, it's treats me like I don't exists and the only info there are plans I can sign up for.

I'm still paying monthly so I obviously have an account...why can't I access my profile?

Thx

[HALIMACS]

If you have active mobile service here, then you have an online profile, @Benfrail 

If using the PM app, try using a web browser login to your account.

If using web browser, try using the PM app.

Also, just to be sure that you're not confusing your Community profile with your Account profile.  They are separate.