Porting number

[Ryanj9422]

Trying to transfer over from Telus, did everything and when it gets to the part where it transfers my number I get and error and have to make a ticket. It already charged my credit card aswell. 

[esjliv]

@Ryanj9422  - you can submit a ticket by methods provider, and while you wait (or try this first) you can see if you can have this completed via the Telus porting number.

Check your Private INBOX messages, I have sent you the TELUS Porting phone number.

[RossN]

@Ryanj9422 

If you need to contact customer service agent 

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here                               

           check your community envelope for a reply

[Timer]

@Ryanj9422 

If the previous troubleshooting steps didn’t work, and it has taken more than 2 hours to transfer your mobile number,you will need the help of a Customer Support Agent > Chatbot

or contact support team by private message CS_Agent