Porting number

[Ttlj]

We activated our SIM a few days ago, ported the number over from Bell. I still can't receive calls on my phone but I can make calls and receive messages. I spoke to Bell and they said the porting was complete, was hoping someone could help me out to see if the porting is complete on public mobile's end

[fiveplustwo77]

Hi Mary, can I get help from you I am have the same issue. Thanks

[jbrey14]

I'm in the same boat. I can't recieve calls. I've been trying to get in contact with someone from PM but never got a reply;it's been a week already @Mary_M

[upset]

can u help me too.one week already still cant port my number

[Mary_M · Accepted solution]

@Ttlj everything has been rectified 🙂

Welcome to PM!

Mary

[Mary_M]

Good morning @Ttlj

Welcome to Public Mobile!

Sorry to hear that you're experiencing mixed services. This typically occurs when the port does not go through completely, but don't worry - it would only take a few minutes to rectify.

I would need for you to send me your Bell phone number & account number via private message. I'll be able to resubmit the port request.

Looking forward to your reply,

Mary

[JaK]

Hi @Ttlj, welcome to Public Mobile!

Unfortunately ports sometimes get stuck. If that is the case, it will need one of the moderators to take a look, they will be back online tomorrow morning, hang in there until then. @Shazia_K @Mary_M

In the meantime, have you tried power cycling your phone? Sometimes that's all it takes.

[Kayfun101]

is your phone unlocked at all