Plan

[Nicole2012]

Good morning, I would like to know why my plan has gone up and I wasn't aware of this.  I should have been paying $15 a month and it now shows $18 per month. I didn't know anything about this increase and I didn't approve this.  How do I go about fixing this.

Nicole

[computergeek541]

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@porcupine wrote:

That's the 911 increase set to where you live 

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There's no indication that the customer is an affected province or territory for that fee.

[porcupine]

That's the 911 increase set to where you live 

[Sansan]

Hi,

Unfortunately,  messages were sent out in mid September to clients on the $15 plan advising of the price increase as October or November. 

I was on the plan and I received notice.  So what I did was to go into my Account myself and upgraded to $18 with 1gb data and unlimited calling. 

You can sign into you account and see if there is a comparable plan for you.