Plan Unavailability

[MadeleineG]

For the longest time, I had a $22 a month plan that was just Canada wide coverage and gave me something like 4GBs a month. However, over the holidays I was travelling so I switched to a $35 plan that had Canada-US-Mexico coverage. Fast forward to now, I want to go back to my old plan, but when I select "change plan" the only options that come up are over $30 a month, Canada-US-Mexico coverage plans. 

When I looked at Public plans online, it shows cheaper options (still not as good as what I had before), but when I select those plans and log in to my account, they are suddenly no longer available. 

[computergeek541]

---

@MadeleineG wrote:

So in order to pay less then $30 a month, I have to completely make a new account in order to get one of the cheaper plans. Is there any way to talk to someone who actually works at Public Mobile. 

---

Customers are always free to open a ticket using the chatbot and inquire with a Public Mobile customer support agent, but the consensus that I have points to the staff only being able to ask the customers to choose from the plans listed while logged in form within the customer's self serve account.

[MadeleineG]

So in order to pay less then $30 a month, I have to completely make a new account in order to get one of the cheaper plans. Is there any way to talk to someone who actually works at Public Mobile. 

[Munacojet]

I believe your old plan was a promotional plan. Unfortunately, It isn't available anymore.

[Sansan]

Unfortunately,  they don't take your years of loyalty into consideration. If you don't see the plan you want in your account; you can't get it.

Many found themselves in this same situation...

[BKNS27]

@MadeleineG 

It it marketing try to attract more new members unfortunately.

[MadeleineG]

So even though cheaper plans are available to new subscribers, they are not available to me, even though I've been with Public Mobile for like 5 years?

[slusagm]

it is not uncommon you cannot change back to the plan you had before.  In fact, there won't be too many choices to move down your plan anymore.  And you can only change to plan available on your My Account-> Change Subscription page , if the plan is not there, you have no way to get it