08-08-2022 08:14 PM
Intermittently I cannot receive pictures via texting
I can send pictures, I can receive some pictures, while a few other pictures sit as a download, pretty blue circle rotating saying downloading, and haven't been able to download certain pictures for a couple weeks. Not sure why some come in while others sit as a download
08-08-2022 08:45 PM
turn off device take out SIM card and reinsert back turn on,
reset network settings
and check APN Settings
tried manually selecting network 3G only or WCDMA only
and rebooting device.
if your device is Android,
Delete that contact and Verify that their phone number is correct,
add it again.
Ensure that you have a data mobile connection is on,
and rebooting device. i hope is helpful.
08-08-2022 08:18 PM - edited 08-08-2022 08:19 PM
@spc - there has been other reports for weeks about this. Not sure if your situation is the same though, until other troubleshooting is done.
Can you confirm you have data left on your plan...check your overview section in this area below. If the data line is not showing than that normally means you used it all up for this cycle. In that case, consider purchasing a data addon if needed to get you by until your plan renews again.
Both iMessage and Chat Features require a wifi connections or data to send/receive texts.
Disable your Chat Features:
If the above it not applicable then try:
Can your try your sim into another compatible phone to see if the messages work better?
If still the same, then contact CSA and see what they say (please come back here to share the results, if you don't mind).
Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
If the sim works in another phone, then contact the customer support of the manufacturer (of your device) and see what they have to say.
edit to add