Payment

[SheaHennessy]

I am not able to reactivate my phone with the payment voucher. I need help. 

[popping]

@SheaHennessy 

There may be a waiting before adding topup voucher to your account.

If you already added voucher to your account using your self-serve online account, you need to click on the reactivate button on your overview page after login in order to your account going again.

[totalUser]

Are you trying to do it through self-serve or 611? Where did you get the vouchers?

[ChuckYeah]

More info may be necessary; however, 611 as @NDesai says may allow you to add your voucher. Depending on where you purchased it, it may take time for the vendor to activate it. Sometimes even overnight.

[NDesai]

@SheaHennessy Did you try redeeming by calling 611? Where did you purchase the voucher from? Sometimes vouchers purchased from retail stores require about a day wait time.