Payment-subscription cancelled

[Martin_352026]

Hi folks,

I unsubscribed 2 days before the new cycle. But got charged the new cycle. When I went back in my app i was still subscribed although I unsubscribed it few days ago.

Any advice on potential options?

I try to contact public mobile not too successful unfortunately. They told me to contact one of their agents, which is what I was doing

any help would be appreciated

cheers

[Martin_352026]

went into the manage subscription and unsubscribe there.

[kb_mv]

@Martin_352026 What did you do to unsubscribe?

[BKNS27]

@Martin_352026 

How are you trying to contact a CS_Agent?

The quicker way is to type in Submit a Ticket then Contact on the Chat icon.

The slower way is to pm them at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

PM is on a 30 day cycle so if you disable Subscribe. It shouldn’t have taken renewal the next month cycle.