Payment issues

[Madeline4]

Hi. I have been trying to login to my account and pay my bill for the last three days but have been unable to. As a result my account is on hold or something like that. I need help getting back in and resolving 

[Handy1]

@Madeline4  Might be quicker to go to shoppers drug mart and buy payment voucher and load it *611 to resume services right away . And then you should get code sent to your phone to log in , but also is you see option that says “didn’t get code “ tap it it may give you option to send code to email instead 

[Sansan]

@Madeline4  hi, can you use the 'forget password option to reset your account? 

You can also purchase Public Mobile Vouchers from a gas station and load to your account by calling *611 or from another phone 1855 4public. 

If you still cannot log into your account,  use the below link to get help unlocking it from a Public Mobile agent. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437