03-19-2018 08:26 AM - edited 01-05-2022 04:29 AM
Going through a hard time, I was finally able to top off my phone bill after almost two months of no service, still within the period to keep my number and plan. But after 12 hours after making a payment I still seem to have no service. # *** *** ****. Please help
11-27-2018 12:48 PM
hey @Sara1998,
thanks for reaching out to us !
You'll need to send a private message to the mod team including your account details, as well as any screenshots of the transactions. Someone will be able to investigate.
Kind regards,
Mary
11-27-2018 12:05 PM
I have a same problem charged for 3 months while left the plan please help
11-12-2018 10:28 AM
11-11-2018 06:10 PM
@slartibartfast wrote:i am being charged twice a month and i dont even have an active sim card, i need it to stop and i need my money back\
Hi and welcome. Sorry you are having troubles.
This is an old thread and I suggest starting a new topic to get better exposure to responses to assist you.
Go to Community, at the bottom choose the best category that represents your situation (Not Knowledge Base), click orange target at top "Start a Topic".
Please include as much information as you can about your situation.
11-11-2018 05:59 PM
i am being charged twice a month and i dont even have an active sim card, i need it to stop and i need my money back\
06-20-2018 02:30 PM
@6479213797 wrote:
@Wonder_why wrote:@redfeather please edit your phone number and private messages to the Mod, there will take care of you
Are you experiencing any problem?
______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.
06-20-2018 02:24 PM
@Wonder_why wrote:@redfeather please edit your phone number and private messages to the Mod, there will take care of you
06-20-2018 02:23 PM
03-19-2018 12:54 PM
you guys are awesome! I will stay with pm.
03-19-2018 12:52 PM
Thank you everybody! @redfeather sent us a private message and my colleague Syed is taking care of his issue 🙂
Saray
03-19-2018 12:38 PM
have you contacted mod team yet? They will solve your problem. why you waited this long tho?
03-19-2018 09:45 AM
here is how to contact mods
How can you get help with your account, activation, or service?
In your message please include:
Don't know your pin?--provide any 3 of the following:
How long until they reply?:
Additional Useful Information:
03-19-2018 09:07 AM
@redfeather please edit your phone number and private messages to the Mod, there will take care of you