Password Reset Email

[jandicho]

I am not receiving the email to reset my password until a few days have passed. By the time I receive the email, the link has expired and I can't reset my password.  Moderators_Team - Can you fix this? This is an ongoing issues and I have tried this several times.

[jwestacott]

Don't hold your breathe on getting this resolved quickly. Apparently PM finds it acceptable to allow their customers to wait several days to get a simple password reset. Might be acceptable for people who can go days without a working phone but if you are like most people that rely on it as your primary method of contact its probably best to look for a more reliable service provider. I always hated the big three but at least you can get a hold of them when there is an issue.

[jandicho]

Thanks!

[NDesai]

@jandicho You will need to send a private message to the Moderator_Team and they will reset your password from their end. 

More info on contacting mods:

Spoiler

How can I view my private messages between myself and a Community Moderator?

• Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

If I do need Moderator assistance, what information should I provide?

• Once the Community Moderator has responded to your private message, they will provide you with a secure validation link so they can authenticate your account information

• In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number

What are the Contact Support’s hours of operation?
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:00PM (EDT)