PUK Number

[Moelicious_80]

I locked myself out of my sim card. I Need a PUK number, please

[kevinmccaskie]

thanks

[ddeep91]

@Moelicious_80 

If you make too many failed attempts it will lockout Simcard, 

you will need to submit a ticket to the Moderator Team to get this unlocked.  

Follow the steps below:

To Submit a ticket,

Start a conversation with the Public's virtual assistant, SIMon Click The "?" at the bottom right corner.

This connects to the Autobot SImon.

• Type "Moderator" and follow the prompts.
• Click on the " Account Specific Question 
• Afterward click on "No, I want a human
• You will see a "Submit a ticket Click me!

Type a message describing the problem.

OR  

You can also >>>Click here<<< to connect with SImon and submit a ticket.

[gblackma]

@Moelicious_80 stop trying to guess it. It becomes unsaveable after a certain amount of attempts, 10. Click on the green questionmark in the white circle at the bottom right of your screen.  This connects to the autobot Simon.  Type moderator and follow the prompts to get to one (CLICK on "Account specific question" and  "No I want a human" and "Submit a ticket Click me!")
Once connected, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there.
You can also enable email notification to receive a private message notification sent to your email.
Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

Stay safe. 

[JoyLuck]

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@Moelicious_80 wrote:

I locked myself out of my sim card. I Need a PUK number, please

---

Please use the chatbot SIMon to help you solve your issue. If SIMon cannot solve your issue then you have the option to contact a moderator.

Step 1: Choose the ? button at the right bottom corner of this page or choose “Get Help” at the top of the page and then choose the “Chat with SIMon” button.

Step 2: Tell SIMon what the issue is and see if he can find a solution for you.

Step 3: If Simon cannot find a solution then type in “moderator” to connect to a Public Mobile customer service representative.

Step 4: Simon will present you with two choices. Choose “Account-specific question”

Step 5 Then choose “No, I want a human”

Step 6 Create your ticket

Check the sent folder to make sure your ticket was sent (envelope icon, top right) and the inbox for a reply from the moderators.

“To ensure the safety of our team members during the COVID-19 pandemic, our Moderator team is working at reduced levels. During this time, you may experience longer than normal wait times when contacting our Moderator team for help.”

Moderators are available:

Monday to Friday from 8 AM to midnight Eastern time.

Saturday and Sunday from 8 AM to 10 PM Eastern time

[BearFBI · Accepted solution]

You will have to contact a moderator for a PUK code.

Use this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Moderators are available:

Monday to Friday from 8 AM to midnight Eastern time.

Saturday and Sunday from 8 AM to 10 PM Eastern time