PLEASE HELP!!

[samanthakeizer]

Hello I switched my plan online to the talk, text and data plan as I didnt have enough for the data this month. I had $38 in my account. The plan was $37. It took my balance but will not let me use my phone it keeps saying I dont have an active plan. It shows online my plan is active on the talk& text plan and it also does when you call *611 but still keeps saying I dont have an active plan when trying to call out. Please fix this ASAP I am pregnant and I have a severe ADHD child in kindergarden where I reiceve phone calls from the school. I need my phone please fix it.

[samanthakeizer]

Thank you so much

[Mary_M · Accepted solution]

Good morning @samanthakeizer,

thank you for reaching out to us!

I'm sorry to hear that your plan did not properly renew despite having the available balance on your account, please allow me to help. Can you send me your phone number via private message ?

Let's keep the conversation going 🙂

Mary

[Shutdown]

I tagged a mod for you @Mary_M