Not registered on network

[AndriiLoboda]

I have just joined to publick mobile.

I did everything according with instructions.

My sim card showed as inactive. And every time when i tried to make a phone call a got a message : "Not registered on network"

I dried another phone and it didn't work there either. 

Another public mobile sim card works perfectly on my phone.

Thanks 

[Sansan]

Did you restart your phone?

If it's still not working,  you will need public mobile agents assistance.  You can message them through the chatbot. 

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

'Contact Us', and choose your topic.

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.