@weezveez wrote:
I am an existing customer for a while now I was notified by my phone that I somehow lost SIM calls or something. I tried to reboot but it didn't help. I checked the SIM number, and the one on my record doesn't match my current SIM on my phone. I don't understand how they got changed, since I never touch it?
If the numbers do not match you have been sim jacked. Go into self service and put your phone in lost/stolen mode. Change the self service password. Next go and secure all your financials and change passwords and make sure no money taken out of your accounts like PayPal etc.
You should also change passwords on other accounts like emails etc.
Next contact PM moderators to get your services working again.
Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:
- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.
