Not receiving incomming calls

[Rod49]

I’m trying to switch from Speakout to Public Mobile,  I can phone out on Public Mobile but incoming coming calls still seem to be going Speakout because I’m getting a message that my voicemail is not set up and I did  set it up on public mobile.  I’m asl getting a message that the chat isn’t available at this time so I can’t enter a ticket.  

[computergeek541]

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@BKNS27 wrote:

@Rod49 

It will go smoother if you use the Speakout account number rather than the IMEI. It will work but some members indicated they ran into porting issues.

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Please do not spread misinformation.  Speakout accounts do not have any account number that can be used for number porting.  IMEI or PIN is the correct information to use.

[BKNS27]

@Rod49 

It will go smoother if you use the Speakout account number rather than the IMEI. It will work but some members indicated they ran into porting issues.

[Rod49]

I think I’ve discovered the problem. I contacted Speakout and they are using my IEMI2 number and I gave Public Mobile my IMEI1 number.  Now if I can only get an PB agent to answer my call for help.  Not an easy thing to do 

[BKNS27 · Accepted solution]

@Rod49 

It sounds like porting wasn’t completed. Did you reply to the confirmation text from Speakout that you are porting over to PM?

You can dm a CS_Agent and they will get back to you tomorrow after 9:00am EST.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437