No idata nternet connection

[Stevepub1]

My moto G7 power will not connect to the internet - this issue has persisted for 2 days.

- Powered on/off

- Pulled and replaced SIM Card and tried other community recomended fixes and have only used 50% of data

[stevenanto]

@Stevepub1 Your mobile data is disconnected or your sim card?

[AE_Collector]

So nothing is working except wifi? As I mentioned before, check the SIM card serial number against the number shown in your Self Serve account. If different, you may have been SIM swapped or what ever it is called. If so you need to get on that ASAP.

AE_Collector

[Stevepub1]

It says disconnected.  Can't change it.  Suggestions?

[Stevepub1]

Thanks.   It is showing"disconected" but I can't change it.

[AE_Collector]

Phone calls and texting are working? If not, check the SIM card serial against what shows online.

AE_Collector

[stevenanto]

Is your mobile turned on in your phone settings? maybe even airplane mode (but if thats the case you wouldnt be able to make calls either)?

[will13am]

@Stevepub1 , has there been any changes to the IMEI by mistake.  Go to the phone settings, about phone, SIM status and see what if mobile network state shows as connected.  That is the indicator for mobile data connectivity.  

[Stevepub1]

yes

[LoreckAvery]

Does it connect when on wifi?