03-27-2026 02:53 PM - last edited on 03-27-2026 04:49 PM by computergeek541
Ordered a SIM card in February and it was never shipped. How can I get a refund?
03-27-2026 06:57 PM
I can login to my account. That’s not the issue.
how do I open a ticket without getting sent to the AI chatbot?
03-27-2026 04:50 PM
@slusagm wrote:you can ask PM for tracking
you can ask PM for tracking
Orders of single SIM cards are seldomly shipped using a trackable service.
03-27-2026 02:55 PM
you can ask PM for tracking , resend or press for refund.
Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
