I just activated my sim and chose wrong plan. Went to change plan but system wants me to pay full price and not deduct what I previously paid for the incorrect plan (I wanted the $50 plan but chose $35 plan by mistake. Messaged mods but not sure when I will get a response. Also ported my number from Telus and wasn't expecting my number to port immediately. Now I am stuck with not enough data if I can't change my plan. Help please.
Go into selfserve and do an immediate plan change from $35.00 to $50.00. That way you will get the correct plan without having to losing the $35 n funds that you already have made.
You mean schedule a future plan change? Immediate plan change and $35 is lost.
@cavemantoronto You forgot to quote the part that I recommend this after the OP used up the data on the $35 plan. Read my post and next time quote the whole reply!
I did read it. Using all data up means that the data is not lost. You said he won't lose $35. Immediate plan change still makes member lose the $35 and there's no refund. It can't be used on the new plan.
Go into selfserve and do an immediate plan change from $35.00 to $50.00. That way you will get the correct plan without having to losing the $35 n funds that you already have made.
You mean schedule a future plan change? Immediate plan change and $35 is lost.
@cavemantoronto You forgot to quote the part that I recommend this after the OP used up the data on the $35 plan. Read my post and next time quote the whole reply!
Go into selfserve and do an immediate plan change from $35.00 to $50.00. That way you will get the correct plan without having to losing the $35 n funds that you already have made.
You mean schedule a future plan change? Immediate plan change and $35 is lost.
@Jonnyreloaded If the moderators are unable to change it for your, consider as an alternative to use the data on your existing $35.00 and once you are close to using it up. (You will get a warning text from PM when 95% has been used up). Go into selfserve and do an immediate plan change from $35.00 to $50.00. That way you will get the correct plan without having to losing the $35 n funds that you already have made.
Best to contact a moderator for any complicated issue by clicking ?, bottom right, and follow instructions. If it's a customer error, they may not do anything about it but try anyway.
The moderators officially work from 8:00am to midnight on weekdays and to 10:00pm on weekends. They should be able to get to this sometime this morning. Response times these days are pretty quick.
@JonnyreloadedOnly the moderators can change your plans.. they usually get back to you in a day or two. Do note the Term of Service mention that there are no refunds or prorating on plans that had been purchased, so the moderators might not do anything for you, so ask nicely.
