Network issues with iPhone SE

[denislegere]

Cellular network fails to connect and disconnect unexpectedly. First time it disconnected, did a full reboot and reconnected fine. Second time it disconnected and won't reconnect. 

[denislegere]

I have the 2nd generation SE model MLXQ2VC/A. By now you probably realize that this has happened again. It's actually been a few months since I've lost network but never took the time to reach out. 

I did try the sim card on another phone and connected without any issues. The SE is unlocked, I tried to reset network settings many times without success. 

Any other ideas? 

[LurganIeUk]

Here are my first gen SE settings......no issues at all 

[denislegere]

This is the first gen SE. 

[LurganIeUk]

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@denislegere wrote:

I was finally able to make it work by resetting all network settings. Stay tuned if this happens again in a few months. 

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Do you have a brand new SE or the older one?

[denislegere]

I was finally able to make it work by resetting all network settings. Stay tuned if this happens again in a few months. 

[RosieR]

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@denislegere wrote:

Cellular network fails to connect and disconnect unexpectedly. First time it disconnected, did a full reboot and reconnected fine. Second time it disconnected and won't reconnect. 

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Hi @denislegere it seems that iPhone SE has many issues.  This link might be of some help to you Apple iPhone SE Network Problems: No Service, Searching, Cannot Connect To Cellular Network

[esjliv]

Hello @denislegere ,

Do you still have calling and texting ability?

If not, check your SELF SERVE account to see if your the 4 digits listed there match the last four digits of your SIM in your phone?

You can find this under "Change Sim Card" on your Overview account:

I would let the Public Mobile Moderators know about what is happening if your SIM does not match.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1-Click the question mark on the bottom right hand side of your screen to talk to SIMon the chat bot or link: https://publicmobile.ca.ada.support/chat/

(if after clicking this you get an option to: Ignore OR Go to PublicMobile.ca – HIT THE “Ignore” option)

OR

2-Contact the Moderator_Team via private message using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[gpixel · Accepted solution]

@denislegere 

• try resetting your network settings
• 1. From the home screen navigate to Settings>General>Reset
  2. Tap Reset Network Settings
  If prompted enter your passcode
  3. Tap Reset Network Settings
  4. Restart your phone
• turn the phone off and remove the sim, maybe it's loose. then turn on your phone and reinstall it

[LurganIeUk]

What generation of SE.?

[Helpershelper]

@denislegere 

I can understand your frustration with this. Have you tried updating your iOS first. I would also like you to try turning on airplane mode for 10 seconds then back off. Also, try removing the SIM card then reinserting it.

[will13am]

This sounds like a phone issue.  Do you have another phone to try out the service on?