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My phone is stop working

PharesD
Good Citizen / Bon Citoyen

Hi, can someone tell me why my phone goes to SOS and rebooted  it I see PM turnoff my LTE I don't know why .

someone already has that experience?

3 REPLIES 3


@PharesD wrote:

Nope is not that case cause my plan will renew on November 14, 2025


A Public Mobile plan/account being in suspension couldn't cause your phone to be in SOS mode, regardless.  Accounts in suspension still allow the device to connect to the network.  Usage just isn't possible.

PharesD
Good Citizen / Bon Citoyen

Nope is not that case cause my plan will renew on November 14, 2025

NDesai
Oracle
Oracle

@PharesD How is your account? If it's due for renewal, please ensure you have a valid payment method added. 

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