My data doesn't work

[fatimaqabalawi]

Hello,

I am with the 35 dollars 1GB 3G plan right now, I was able to make phone call and text, but somehow the data doesn't work, could someone help me with that? Thanks 🙂

Fatima

[j11]

You could;

-Reboot phone 

-Check the APN settings on your phone. 

-Do you have suffecent data(that could be it).

I this doesent work reach out to a mod, they would be happy to help.

[mimmo]

Did the data work before? Could you have used up all you data?  To see log into self serve and see if you see the data usage in the adons section.

[GreatCanadian]

@fatimaqabalawi Hi, and welcome to the community! Is this a new account that you've just set up? If so I'm betting that @will13am has steered you along the right path!

GC

[will13am]

@fatimaqabalawi, if your data is not working, check the APN settings on the phone. 

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-up-Data-APN-on-your-phone/ta-p...