My data add on is not working

[JanineD]

Purchased extra data and it is not showing up on my account. I have resigned in twice.

[softech]

@JanineD if the refresh spinner didnt work, try to login My Account again using Incognito mode and check again.  Also, check Payment history page to see if it shows PM took the money and it was used towards the addon purchase 

[Ckk_2194]

If you have data you can write a ticket to pm for help 

https://www.publicmobile.ca/en/on/get-help/form/U2FsdGVkX18wFCkSwNYgnuV7sQ2L7KUBbK6qlG19b-n8kgj312RD...

[HALIMACS]

@Ckk_2194 

OP did write they, "Purchased extra data"

Suppose it's possible they've already depleted it.

@JanineD , just to be certain, you're referring to data for use while in Canada and not a US data add-on?

[Ckk_2194]

Are you out of data if it is not working? If so you can go into your account and purchase a data add on  or dial *611 on your phone and follow instructions that they tell you 

[HALIMACS]

@JanineD 

Login using an incognito or private Tab and when on there, tap the little refresher icons to get an updated version of the page.