@mhmh95 and @Jessica_T, after the 72 hours if by chance you still haven't received the $25 bucks, it's time to send a message to the moderators.
When a moderator from the moderator team posts a message, they want you to send them a private message. You don't need to report the situation/story in the forum. Wondering why they want you to contact them directly? The moderator team will need to ask you some private information that you really don't want the forum and the world know such as your PIN number, account information, phone number and maybe an email address.
How can you get help with your account, activation, or service?
In your message please include:
- PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue
Don't know your pin?--provide any 3 of the following:
- Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount
How long until they reply?:
- Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
- Messages are replied to during business hours and in the order, they are received
- Typical response time is between 1-3 hours, depending on the message queue, but can be up to 48 hours.
- There is no need to send multiple messages.
