Missed My Payment By Minutes - No Plan Showing In Plan Details !! Help!

[dcsang]

Ugh... I have the November 2016 promotion that autorenews (12GB, 90 Days, Unlimited Province Wide) every 90 days at $120+taxes - Today was/is my payment date and I just got a message at 12:02pm from Public Mobile that my payment didn't go through.

I logged into my account and noted that my Visa had expired and neglected to update it - expired after the last 90 day payment.  I updated my card and made a manual payment as soon as I could (by about 12:25pm).  

My phone never stopped receiving a signal and I can still make calls BUT when I look at my plan details on my account page... nothing is there.... I don't want to lose that plan!! 😞 

Any help you could provide would be greatly appreciated!

Dave

[pakmode]

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@dcsang wrote:

WHEW!!!

It's back... I got so worried.... I feel like Charlton Heston when it comes this plan... "FROM MY COLD DEAD HANDS!!!!" 😄 😄 😄 😄 😄 

Thanks a ton folks!!!

Cheers,
Dave

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LOL - Oh that's funny. 

[dcsang]

WHEW!!!

It's back... I got so worried.... I feel like Charlton Heston when it comes this plan... "FROM MY COLD DEAD HANDS!!!!" 😄 😄 😄 😄 😄 

Thanks a ton folks!!!

Cheers,
Dave

[kav2001c]

Its most likely a website glitch

Even when plan is paid in full you will not be able to see plan etc

Just wait and log back in it will be fine

[pakmode]

It should be ok OP.

[dcsang]

I hope you and JL9 are right!! 😞  

I have never missed a payment since I first signed up with Public Mobile and I LOVE the service I get (both voice and net traffic are awesome) so I would hate to lose my account or plan over something so stupid (on my part).. 

I guess I'm worried because when I go to "Plan details" or "Plan and Add Ons" from the account overview all I get is this:
Error!! 😞

So needless to say.. I'm worried 😞 

Thanks, 
Dave

[JL9]

@stonechucker is right. You definitely didn't lose it just because of a few minutes. You should be good to go now.

[stonechucker · Accepted solution]

Clear your browser cache and sign back in..  It's probably an issue with your local temporary files.

You've got 90 days to renew your plan .. it won't disappear yet 🙂