Lost phone

[dIana90117]

Hi PM community, I am new user in the community. I lost my phone, I disactived the account. I have to send an email to get a replacement SIM card but I don't know to who I have to write. May you please help me. Thanks

[srlawren]

Oops duplicated response.  Please disregard this reply.

[srlawren]

@dIana90117 welcome to the community!  Sorry about your phone.  😞

As @JaK indicated, you can order your SIM using the page he mentioned.  Once you receive it, you can sign into your self-serve account again (where you deactivated your account), and change the SIM card number to your new card and activate your account.  

[JaK]

Hi @dIana90117

Sorry to hear about your lost phone. To get a new sim card, go to the Getting Started tab on this site, there is spot there for ordering a new sim. (No need to write anyone, just go ahead and order there.)